Contact us

General enquiries and feedback

You can search our website for most of our information. 

How to make an enquiry and how to make a report or complaint.

Passengers and public:

ATOL failures: See our guidance for consumers or the travel trade containing information about claims, refunds and general advice for those affected. 

Personnel licensing, medicals and exams:

Pilot licensing enquiries: Email [email protected] or telephone 0330 022 1972 (Monday to Friday 8:30am to 4:30pm).

Engineer licensing enquiries: Email [email protected] or telephone 0330 022 1972 (Monday to Friday 8:30am to 4:30pm).

Licences or certificates for Air Traffic Controllers, Flight Information Service Officers and the Radio Operator's Certificate of Competence: Email [email protected] or telephone 0330 022 1972 (Monday to Friday 8:30am to 4:30pm).

Medical certification enquiries: Email [email protected] or telephone 0330 022 1972 (Monday to Friday 8:30am to 4:30pm - Excluding Bank Holidays).

Exam enquiries: Email [email protected] (for Aircraft Maintenance Licence examination queries), [email protected] (for commercial Flight Crew Licence examination queries), [email protected] (for private Flight Crew Licence examination queries) or telephone 0330 022 1909 (Monday to Friday 8:30am to 4:30pm).

Drones:

Drone and model aircraft registration: Email [email protected] or telephone 0330 022 9930 (Monday to Friday 8:30am to 4:30pm).

For general drone/RPAS enquiries: Email [email protected] or telephone 0330 022 1908 (Monday to Friday 8:30am to 4:30pm).

PDRA01 Applications: Email: [email protected] or telephone: 0330 022 1908 (Monday to Friday, 8.30am to 4.30pm)

UK SORA Applications: Email: [email protected] There is no contact phone number for UK SORA. Email in the first place and we'll get in touch with you.

Always quote your CAA application reference or authorisation number when contacting us.

Airworthiness and engineering:

Aircraft registration enquiries: Email [email protected] or telephone 0330 022 1917 (Monday to Friday 8:30am to 4:30pm). 

Aircraft certification or organisation approval enquiries: Email [email protected] or telephone 0330 022 1908 (Monday to Friday 8:30am to 4:30pm).

Space:

Space Regulation enquiries: Email [email protected] (The mailbox is only monitored during normal office hours).

Security:

Aviation Security enquiries: Email [email protected].

Recruitment: 

Talent Acquisition Team: Email  [email protected]

Service of legal proceedings

The CAA accepts service of legal proceedings sent by post to Civil Aviation Authority, Legal Department, Aviation House, Beehive Ring Road, Crawley, West Sussex, RH6 0YR.

The CAA does not accept service of legal proceedings by email.

Where legal proceedings are served by post, send copies of the relevant documents to the following email address at the same time as they are served on the CAA by post, provided that the total size of the email, including any attachments, does not exceed 50 megabytes: [email protected]

You are responsible for the security of the information you are sending and therefore you must assess its sensitivity and whether email is a secure enough method of communication.

Air Travel Trust (ATOL)

The Air Travel Trust accepts service of legal proceedings sent by post to Air Travel Trust, CAA Legal Department, Aviation House, Beehive Ring Road, Crawley, West Sussex, RH6 0YR.

The Air Travel Trust does not accept service of legal proceedings by email.

Where legal proceedings are served by post, send copies of the relevant documents to [email protected] (provided that the total size of the email, including attachments, does not exceed 50 megabytes), at the same time as they are served on the Air Travel Trust by post. 

You are responsible for the security of the information you are sending and therefore you must assess its sensitivity and whether email is a secure enough method of communication.

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